Terms & Conditions

Overview

This website is operated by Your Best Friend Pet Shop. Throughout the site, the terms "we", "us" and "our" refer to Your Best Friend Pet Shop. By visiting our site and/or purchasing from us, you agree to be bound by the following terms and conditions ("Terms"). Please read them carefully. If you do not agree, you may not access the website or use our services.

1. Online store terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your country of residence. You may not use our products for any illegal or unauthorised purpose.

2. General conditions

We reserve the right to refuse service to anyone for any reason at any time. Payment information is always encrypted during transfer over networks.

3. Accuracy of information

We strive to display our products, colours and sizes as accurately as possible. Product images are for illustration purposes, and minor variations in colour, size or design may occur. Measurements are approximate.

4. Prices and availability

Prices are shown in euros (EUR). Prices and product availability are subject to change without notice. We reserve the right to discontinue any product at any time. In the event of a pricing error, we may cancel the affected order and refund any amount paid.

5. Orders and contract

Your order is an offer to purchase. A contract is formed when we confirm dispatch of your order. We may limit or cancel quantities purchased per person, per household or per order.

6. Payment

Payment is due at the time of order through the payment methods offered at checkout. You agree to provide current, complete and accurate purchase and account information.

7. Shipping, returns and refunds

Shipping is governed by our Shipping Policy. Returns, withdrawals and refunds are governed by our Refund Policy. Nothing in these Terms limits your statutory rights as a consumer.

8. Product use and safety

Always supervise your dog with toys and chews, choose the correct size and replace damaged products. Grooming and health products are for external use only. If your dog shows signs of irritation, stop use and consult a veterinarian.

9. User comments and submissions

If you send us comments, suggestions or other materials, you agree that we may use them without restriction. You agree that your comments will not be unlawful, abusive or infringe any third-party rights.

10. Third-party links and tools

Our site may include links to third-party websites or tools. We are not responsible for their content, products or services.

11. Prohibited uses

You may not use the site for any unlawful purpose, to infringe intellectual property rights, to transmit malicious code, to collect personal information of others or to interfere with the security of the Service.

12. Disclaimer and limitation of liability

To the extent permitted by law, our services and products are provided "as is". We are not liable for indirect, incidental or consequential damages. This does not exclude or limit liability that cannot be excluded under applicable law, including liability for intent, gross negligence, injury to life, body or health, and statutory warranty rights.

13. Indemnification

You agree to indemnify and hold us harmless from any claim arising out of your breach of these Terms or your violation of any law or third-party rights.

14. Governing law

These Terms are governed by the laws applicable at our place of business. If you are a consumer, you also benefit from any mandatory provisions of the law of the country in which you are resident. The European Commission provides an online dispute resolution platform at ec.europa.eu/consumers/odr.

15. Changes to the Terms

We may update these Terms at any time by posting changes on this page. Your continued use of the website after changes are posted constitutes acceptance of those changes.