Privacy Policy

This Privacy Policy describes how Your Best Friend Pet Shop ("we", "us" or "our") collects, uses and discloses your personal information when you visit, use our services, or make a purchase from our store (the "Site") or otherwise communicate with us (collectively, the "Services").

Personal information we collect

Contact details – name, address, phone number and email.
Order information – billing and shipping address, payment confirmation, order contents.
Account information – if you create an account: username, password and preferences.
Customer support information – information you include in messages to us.
Device and usage information – IP address, browser, device type and how you interact with the Site, collected through cookies and similar technologies.

Payment details are processed securely by our payment providers; we do not store full card numbers.

How we use your personal information

To provide, process and deliver your orders and manage your account.
To communicate with you, provide customer support and send order and shipping updates.
To send marketing emails, only where you have agreed; you can unsubscribe at any time.
To keep our Services secure and prevent fraud.
To improve our Site and Services and comply with legal obligations.

Legal basis (EU/EEA and UK)

We process your personal information on the basis of contract performance (to fulfil your order), legitimate interests (e.g. security and service improvement), consent (e.g. marketing and non-essential cookies) and compliance with legal obligations.

Cookies

We use cookies to power and improve our Site, remember your preferences and cart, and analyse usage. You can manage non-essential cookies through the cookie banner and your browser settings.

How we disclose personal information

We share personal information only as needed with service providers that help us operate our business, such as our e-commerce platform (Shopify), payment processors, shipping carriers, IT and analytics providers, and where required by law. We do not sell your personal information.

Data retention

We keep your personal information only for as long as necessary to provide our Services, comply with legal obligations (e.g. tax and accounting), resolve disputes and enforce our agreements.

Your rights

Depending on where you live, you may have the right to access, correct, delete or port your personal information, restrict or object to its processing, and withdraw consent at any time. EU/EEA residents may also lodge a complaint with their local data protection authority. To exercise your rights, contact us at yourbestfriendpetshop@gmail.com.

International transfers

Your information may be transferred to and processed in countries outside your own. Where required, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses.