At Your Best Friend Pet Shop, every order is packed with care so your dog's new favourites arrive safe, sound and ready to enjoy.
๐ Delivery options & costs
Shipping costs are calculated automatically at checkout based on your delivery address and the contents of your order. You will always see the full cost before you pay.
โฑ๏ธ Estimated delivery times
- Standard delivery: 4โ7 business days
- Express delivery: 3โ5 business days (where available at checkout)
- Priority delivery: 2โ4 business days (where available at checkout)
Delivery times are estimates and start once your order has been dispatched. Remote areas may take a little longer.
๐ Dispatch schedule
- We dispatch orders Monday to Friday, excluding public holidays.
- Orders placed before 1:00 PM (CET) on a business day are dispatched the same day.
- Orders placed after 1:00 PM, at weekends or on public holidays are dispatched the next business day.
๐ How we ship
We work with trusted courier and logistics partners. Depending on your location, your parcel may be delivered by a national postal service, an express courier or a local delivery partner.
๐ฆ Packaging
- Every order is quality-checked before dispatch.
- Items are packed with protective materials to prevent damage in transit.
- Parcels are securely sealed.
๐ Sending a gift?
Treating a friend's best friend? Add a gift message in the order notes at checkout and we'll do our best to include it. Just ask and we'll leave prices off the packing slip.
๐ Tracking your order
As soon as your order ships, you'll receive an email with a tracking link so you can follow your parcel all the way to your door. Please allow up to 48 hours for tracking to update.
โ ๏ธ Important notes
- Address details: please double-check your shipping address before placing your order. Contact us as soon as possible if you spot a mistake.
- Missed deliveries: if a delivery fails because nobody was available or the address was incorrect, re-delivery fees charged by the carrier may apply.
- Customs: for orders shipped outside the European Union, import duties and taxes may apply and are paid by the recipient.
๐ธ Damaged, missing or incorrect items
If your order arrives damaged or you received the wrong item, please contact us within 48 hours of delivery with your order number and clear photos of the item and packaging. We'll quickly arrange a replacement or refund. This does not affect your statutory rights.
๐ฌ Need help?
Our team is happy to help. Email us at lifestoriespresslimited@gmail.com, call +1 201 685 9088 or use our contact page.
๐ข Company information
Life Stories Press Limited (trading as Your Best Friend Pet Shop)
Company registration no.: 81418915
Unit 903A, 9/F., Cameron Comm Centre,
458-468 Hennessy Road, Causeway Bay,
Hong Kong