Shipping Policy

Order processing

All orders are processed within 1–3 business days (excluding weekends and public holidays) after you receive your order confirmation email. You will receive another notification with tracking information when your order has shipped.

Shipping rates and delivery estimates

Shipping charges and available delivery options for your order are calculated and displayed at checkout before you pay. Delivery times are estimates and start from the day your order ships. Delays can occasionally happen due to carrier issues, weather or high order volumes.

Where we ship

We currently ship to the countries available at checkout. If your country is not listed, please contact us and we'll let you know if we can help.

Customs, duties and taxes

For orders shipped outside the European Union, customs duties and import taxes may apply. These charges are the responsibility of the customer and are not included in the item price or shipping cost.

Order tracking

Once your order ships, you will receive an email with a tracking number. Please allow up to 48 hours for tracking information to become available.

Lost, damaged or incorrect orders

If your order arrives damaged, is lost in transit, or you received the wrong item, please contact us within 14 days of delivery (or of the expected delivery date) with your order number and photos where relevant, and we'll make it right.

Incorrect addresses

Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice a mistake, contact us as soon as possible.