FAQ

Do you sell dog food or treats?

No. We focus on everything else your dog needs: toys, beds, walk and travel gear, bowls, grooming, health care and clothing.

How do I choose the right size?

For harnesses, coats and vests, measure your dog's chest at the widest point and the back from neck to tail base. For collars, measure around the neck and add two fingers of space. For beds, measure your dog lying in their favourite sleeping position and add 15–20 cm. Each product page includes a size guide.

Are your toys safe for strong chewers?

Our Tough Nylon Chew Bone and Wobble Ball are made for power chewers. Always supervise play and replace any toy that becomes damaged.

Is the paw balm safe if my dog licks it?

Yes, our Nourishing Paw Balm uses a lick-safe formula with shea butter and beeswax. It is for external use only.

How can I pay?

All available payment methods are shown securely at checkout.

How much is shipping and how long does it take?

Orders are processed within 1–3 business days. Shipping options and costs are shown at checkout before you pay. See our Shipping Policy.

Can I return an item?

Yes – you can request a return within 30 days of receiving your order (EU customers also have a 14-day right of withdrawal). See our Refund & Return Policy.