FAQ

Do you sell dog food or treats?

No. We focus on everything else your dog needs: toys, beds, walk and travel gear, bowls, grooming tools and clothing.

How do I choose the right size?

For harnesses, coats and vests, measure your dog's chest at the widest point and the back from neck to tail base. For collars, measure around the neck and add two fingers of space. For beds, measure your dog lying in their favourite sleeping position and add 15–20 cm. Each product page includes a size guide.

Are your toys safe for strong chewers?

Our Tough Nylon Chew Bone and Wobble Ball are made for power chewers. Always supervise play and replace any toy that becomes damaged.

How can I pay?

All available payment methods are shown securely at checkout.

How much is shipping and how long does it take?

Orders placed before 1:00 PM (CET) on business days ship the same day. Standard delivery takes 4–7 business days, and shipping costs are shown at checkout before you pay. See our Shipping Policy.

Can I return an item?

Yes – you can return items within 30 days of receiving your order. See our Return Policy and Refund Policy.

My order arrived damaged – what should I do?

Contact us within 48 hours of delivery with your order number and photos, and we'll arrange a replacement or refund.

How can I contact you?

Email us at lifestoriespresslimited@gmail.com, call us on +1 201 685 9088, or use our contact form. We usually reply within 1–2 business days.