We keep refunds simple, fair and transparent.
โ When you're eligible for a refund
- You returned an item within our 30-day return window, or
- Your item arrived damaged, faulty or incorrect.
๐ Inspection & approval
When your return arrives, we'll inspect it and email you to confirm whether your refund has been approved. We may contact you if we need more information.
๐ณ How you'll be refunded
- Refunds are issued to your original payment method.
- We process approved refunds within 14 days of receiving your return request, but we may wait until the item is back with us (or you've sent proof of return).
- Once processed, it usually takes 5โ7 business days for the money to appear, depending on your bank or payment provider.
๐ Shipping costs
- If you withdraw from your whole order within the 14-day statutory withdrawal period, we also refund the original standard delivery cost. Any extra paid for express or priority delivery is not refunded.
- For returns made after day 14 (within our 30-day window), the item price is refunded but original delivery costs are not.
- If you return only part of an order, delivery costs are not refunded.
- If an item is faulty, damaged or incorrect, we refund all delivery costs, including the cost of returning it.
โ Partial refunds
A partial refund may apply if a returned item shows signs of use beyond what's needed to inspect it, or is missing parts or packaging.
โณ Late or missing refunds
If you haven't received your refund after 7 business days, please check with your bank or card provider first โ processing times vary. Still nothing? Contact us and we'll look into it straight away.
๐ Good to know
- All returns should be announced to us before sending.
- Nothing in this policy limits your statutory rights as a consumer, including your legal warranty rights for faulty goods.
๐ฌ Need help?
Our team is happy to help. Email us at lifestoriespresslimited@gmail.com, call +1 201 685 9088 or use our contact page.
๐ข Company information
Life Stories Press Limited (trading as Your Best Friend Pet Shop)
Company registration no.: 81418915
Unit 903A, 9/F., Cameron Comm Centre,
458-468 Hennessy Road, Causeway Bay,
Hong Kong